Frequently Asked Questions

for e-mail services provided by InterKan.Net

We also recommend reading our e-mail policies for details.

Q: I can receive e-mail, but I can't send. Why not?
A: Our outgoing mail server (SMTP) requires authentication, see how-to for setup example . Log on using the same settings as incoming mail server.

Q: What are the attachment size limits per message?
A: 10 MB for attachments per e-mail., also see policies.

Note, this does not mean that an e-mail with a 10MB attachment can be sent. When files are attached, they are converted to a text format. This conversion increases the file by ~35%; i.e. a 7MB attachment converts to 9.5MB.

For alternative delivery methods, simply search on "email large file" as many web based solutions are available to address this issue.

Q: What are the maximum # of recipients per message?
A: Maximum 50 recipients per e-mail., also see policies.

If you have a larger list than 50, then you need to look at an online e-mail or group manager like the free services Google Groups and Yahoo! Groups or the professional grade ones like Constant Contact and AWeber.

Q: How do I change my password?
A: See here.

Note: You must know your current login and password for this to work. If you do not know this information, you may contact Technical Support at 565-0991.

Q: I accidentally deleted a message. Can you recover it for me?
A: Once e-mail is downloaded, it is removed from our server. If an e-mail is deleted from your computer, check your deleted items (trash) folder. Otherwise we cannot recover e-mails.

Q: Why do some e-mail subject’s begin with ***SPAM***?
A: This is part of our spam fighting software. Most (~90%) of the spam is automatically deleted. However the other 10% are messages that the server is not 100% sure about, so it adds the ***SPAM*** to the subject. See policies for more.

Q: Does your mail server have anti-virus?
A: Yes. It scans all incoming and outgoing mail through two different virus scanners. If a virus is detected, it is automatically deleted without notice.

Q: Error message “Unable to logon to server using Secure Password Authentication”.
A: Secure Password Authentication is not supported. Uncheck log on using Secure Password Authentication under your e-mail program’s server settings. See our how-to for a setup example.