Facebook - InterKan.NetTwitter - InterKan.NetLinkedIn - InterKan.Net
(785) 565-0991
(785) 565-0991

Support

Frequently Asked Questions

for InterKan.Net's Web Hosting Services

Q: I see just “<my_site> is under construction. Please check back later.”
A: You need to overwrite or delete the default index page (index.htm). Note, your home page must always be named index.htm, index.html, index.shtml, index.shtm, or index.php.


Q: Do you support FrontPage and FrontPage Extensions?
A: No, we do not.


Q: What version of PHP do you currently support?
A: The current PHP 7.3+ line.


Q: What version of MySQL do you currently support?
A: The current 5.6+ series. To activate, contact our technical support at (785) 565-0991 or email us.


Q: What version of Perl do you support?
A: The 5.16.+ series.


Q: What software applications are included with your services?
A: See our feature comparison for a list, descriptions, and at which service level each is available.


Q: Do you support ASP or .Net?
A: No, we run Apache/Linux servers. ASP and .Net are best on Microsoft / IIS-based servers.


Q: Does InterKan.Net build websites or make revisions to websites?
A: Yes, see our services section. Otherwise, we can only provide you with information regarding what changes (if any) are needed to make your website function on our servers.


Q: Where do I access my website statistics?
A: Use the URL address http://<my_site>/Admin/stats.


Q: I forgot my username and/or password, what do I do?
A: Please contact our technical support at (785) 565-0991, and one of our technicians will assist you in resetting your password.


Q: I accidentally deleted a file or folder. Can you recover it for me?
A: Yes, we can as long as it is not more than 2 weeks since the file was deleted from the server. Contact our technical support at (785) 565-0991 or email us. Note that it could take up to 5+ hours to restore the files.

Help for Web Hosting and Email

Information on how to use InterKan.Net's services

We offer online assistance to most questions about web hosting and email accounts including basic setup information, uploading (FTP), and access numbers.

Announcements

For the latest server updates, maintenance information, and other announcements, be sure to follow us on Twitter.